Technical support for users and partners

Sorgente.net offers several profiles of technical assistance to support supplied services. The technical support of Sorgente.net allows to users and partners to obtain benefits for which they have subscribed an on-demand service, guarantying the greatest rendering of received services. To satisfy needs of each organization that enter to Sorgente.net services, we offer several types of multi-canal support that supply assistance to high level customers, advanced web instruments, optimal procedures and administrative proficiency able to answer to several needs. For more information, get through to the account manager of Sorgente.net, by email sales@sorgente.net or by online FORM.

  STANDARD Support

Sorgente.net proposes a support level as a part of the subscription fee of the on-demand service.
Standard Assistance level is projected to exploit to the best solutions supplied by Sorgente.net and comprise:

  • Multi-channel users service: Web, e-mail
  • Contact of a technical administrator within 2 working days
  • Phone assistance with an expert 12 hours to day, 5 days to 7 (festival days excluded)
  • 10 annual cases those can be forward
  • Saving data daily activity (backup)

 

   EXTENDED Support

Sorgente.net proposes services of advanced support to supply the best value to customer, through a collaborative partnership and personalized services. Besides to many advantages of STANDARD support, EXTENDED support comprises:

  • Multi-canal users service: Web, e-mail
  • Contact of a technical administrator within 8 working hours
  • Telephonic assistance with an expert 8 hours to day, 5 days to 7 (festival days excluded)
  • Status controls to define if company is using Sorgente.net services in the best way
  • Unlimited number of cases
  • Saving data daily activity (backup), monthly test of restore.