Request Information
SugarCRM - Customer Relationship Management in the cloud
SugarCRM is a software for the commercial and users opportunities management, that has the ease use and personalization as strength points.
Features
SugarCRM is been concept as a support instrument to operative activities of who, at company, deals of direct contact with client (potential or acquired). Its use can be expanded to all collaborators, in cause of functionality of activities management, calendaring, projects management and more.
Primary features of SugarCRM are pointed to relationships management with customers and concern:
- Registering and management of personal data of customers and potential customers, considering the way in which they have contacted the company
- Order history files conservation of executed activities for a customer
- Planning and management of activities in progress for a customer
- Business opportunities management and controlling of their trend
- Organization of activities of business team
Besides this features, SugarCRM manages also following processes:
- Marketing and communication campaigns
- Information sharing
- Activities management
- Projects management
- Files management
- Management of complaints and Product faults
Service features
- Service Availability (SLA Amazon): 99.99%
- 1 Static IP for each domain
- Data traffic available for each user (IN - OUT): 1Gb/month
- Disk space available each for user: 1Gb/month
- Bandwidth available for average internet traffic: UP 1Mb - 2Mb DOWN
Supported platforms
SugarCMR is a CMR software completely realized with Open Source technologies and leans against MySQL to filing of files, and needs just a Web server supported by PHP (ex.Apache).User interface is completely Web, easy to understand, useful to use.
Service and support
- Activation of a dedicated application server (EC2 and S3 of Amazon) within 2 days from the payment
- Installation and configuration of the systemic (Linux) and applicative (SugarCRM) ambient
- Assignment of a static IP address and configuration of DNS for CRM domain (Ex. https://crm.customerdomain.com)
- Creation of access use to CRM system
- Assignment of 1Gb for each user (additional space available)
- Daily Backup of the structure and user data
- Standard technical support in case of technical problems (web, mail, wiki) within 2 working days from the call (Optional Extended Support)
Cost
€ 15 user/month
3 user minimum. Activation cost €150. Available several options of discount in relation of the number of users and required months service.SugarCRM features
Sugar CRM is a software for the Customer Relationship Management that supports the development and the improvement of business processors of your company, improving effectiveness of marketing operations, leading the performances of business, optimizing the operations of post sale support and supplying a dashboard to top management, useful to business performance monitoring.
SugarCRM is a light open source application, functional and complete in implemented features like the customers management, respective contacts, business opportunities and support requests, activities and appointments planning.
The product is based on PHP and MySQL, it is implemented in multi-languages way, offers the chance to choose of graphic template, comprises utilities functions to file import and export.
Sales
SugarCRM supplies the sale process of your company, supporting contacts sharing, opportunities tracking, customers management, forecast and performance monitor, by the using of dashboards personalized by user. It’s possible to work in offline status, access to system by every newest telephone and synchronize your organizer, emails and contacts by using of Microsoft Outlook Plugin.
Marketing
SugarCRM closes the loop between marketing and sales. It qualifies the creation, execution and tracking of marketing campaign through multiple ways thanks to using of easy wizard.
The mechanism of WEB-TO-LEAD form allows the development of marketing programs and the capture of information of lead directly on CRM platform.
It manages the Lead allotment to marketing agents and delineates the Return On Investment of marketing campaign.
Support
SugarCRM manages the post-sale support allowing a detailed view of every request and respective solutions. Metrics available on trouble ticketing help managers to case management, to develop the satisfaction level of customers.
Reporting
SugarCRM portrays data on a graphic series that manager uses to monitor processes marketing performance, of sale and support. It’s possible to customize your dashboard to reflect your needs. Clicking on graph, thanks to a drill-down mechanism, you enter on relative data.
Platform
SugarCRM platform allows to system administrators to develop your business processes quickly and efficiently. An administrator can define users, staff, forms, fields, modifies the home page layout and creates new dashlets.
Through Workflow tool is possible to define business rules besides of manage alert and actions.
SugarCRM benefits
Apart from the company size, using a management system of relationships with potential customers and acquired customers, means to develop one’s own relationship feature with market and so a direct advantage on business results of company. With SugarCRM benefits are immediate and ease measurable, through which:
Sales
- Shared access to sale information
- Management of potential customers and assignment of sales department
- Focus activities on more profit customers
- Make easier the feature to present offers and promotions to your customers
- Analyze results of marketing and sales activities
- Control and measure sales opportunities
Marketing
- Creation and management of marketing campaigns
- Direct registration of contacts card from CRM website
- Value the business return of marketing campaigns
- Schedule the massive send of emails for communications to customers and prospects
Support
- Centralize and manage quickly customers’ requests
- Analyze more frequent requests to improve products and support
- Share customers’ requests about organization
- Measure times and efficiency of support department
Collaboration
- Plan activities, mails, meetings
- Organize activities for project
- Commercial and marketing documents sharing
Services and costs
| Service description |
Sugar CRM is the more common application CRM Open Source, ideal to organizations that want to improve a simple, light easy to understand system. The offered service includes following activities:
| |||||
| Contract | 3 - 6 - 12 - 24 months | |||||
| Users (minimum) | 3 | |||||
| Availability | 24h x 7d x 365d (99,99% Amazon SLA) | |||||
| Monthly fee | € 15 (user/month), payment quarterly in advance | |||||
| Setup-fee | € 150 (una tantum), payment to order | |||||
| Mobile access | € 100 (optional, una tantum), payment to order | |||||
| Extended Support | + € 100 (month), payment quarterly in advance | |||||
Discount options
There are available discounts depended by volumes (users number and/or months service subscription). There are also available discounts for academic institutions, schools and “no profit” organizations:
"Referral" discount (first year only)
| ||
|
50% discount for every business solutions on-demand, in aid of users which agree to provide Sorgente.net whit references in bottom page about web contents and e-mail. The following phrase will be placed automatically by the system: "Business application on-demand service delivered by www.Sorgente.net " This discount is applicable just for the first year and it can’t be accumulated with other types of discount. From the second year will be applied eventual discounts on volumes. | ||
Incremental n°users*
|
% discount |
Configurazioni di esempio |
| from 3 to 10 | 0 | SugarCRM in the cloud (8 users) = € 120/month |
| from 11 to 24 | 10% | SugarCRM in the cloud (15users)= € 191/month (compared to €225) |
|
from 25 to 50 | 30% | SugarCRM in the cloud (30users)= € 315/month (compared to €450) |
| Following (25+) | Ask for a quote | |
| Incremental discount n°months** |
% discount |
Example configurations
|
| 12 months contract | Free setup | SugarCRM in the cloud (5 users for 12 months)= €900(compared to €1050) |
** quarterly pay in advanced
** annual pay in advanced
